protect our customers, we verify the credit card number, 3-digit card
verification number, bank, address, and phone number. If any of these
do not match, we attempt to contact the customer. If this is not
possible, we do not ship the order and the transaction is reported to
the credit card company.
to new credit card company rules, we can no longer accept overseas or
foreign credit cards. Please email us at
with what you would like to
order and we will reply with your total
including shipping. If you agree, you may send an international money
order, a bank check, or wire transfer payable in US dollars as detailed in the email. Please be
advised, international customers are responsible for any local customs
duties, VATs and excise charges imposed at time of receipt of merchandise.
New York State Residents will be charged applicable local sales tax
Returns / Exchanges
you wish to return your purchase within the 7-day approval period, please call
888-385-1747 or 631-385-1747
for a return authorization number. Items sent without a return
authorization will be refused. You will receive a refund for the
purchase price within 15 days of our receipt of your returned items. Your
refund may be subject to a restocking fee of 15% on any new instrument or accessories, if opened. Customer pays
all shipping costs for both original receipt and return unless our shipping error.
Returned new and used instruments that are damaged will be
the responsibility of the person returning the item. Approved
be received within 14 days or the item
will not be accepted for return. We recommend shipping any
returns insured for full value of your purchase as well as via a method
that provides a tracking number and delivery confirmation.
nstruments returned for exchange, unless damaged, may incur a $15
Holiday Purchases, you have 14 days from the Holiday (such as Easter,
Chanukah, Christmas) to request refund/exchanges. Policy continues to
apply as stated above. Please indicate your purchase is a holiday gift
in the "Special Instruction" box on the order form.
items are not returnable due to
NY State Board of Health laws. These are: mouthpieces, harmonicas,
woodwind recorders, penny whistles, pan pipes and similar items.
Certain items are not returnable due to the nature of the item. These
are: music books, instruction books, kits with instruction books,
videos, cassettes and similar items. Special order items are not
returnable. Please note there are no exceptions to non returnable
new and used instrument has a 30-Day U.S. Regulation Bugle Warranty as
the manufacturer’s warranty for manufacturing defects only.
The 30-Day U.S. Regulation Bugle Warranty includes parts and
pays shipping. If you have a problem, please call 888-385-1747
and tell us what's wrong. We will do everything necessary to solve your
instruments received damaged are replaced or repaired at NO CHARGE.
Please call 888-385-1747 or 631-385-1747
or email us at firstname.lastname@example.org
upon receipt to report the damaged item. No merchandise is acceptable
for refund after 7 days. Repairs or replacement may be made at the
discretion of the manufacturer and/or U.S. Regulation Bugle under the
30-Day U.S. Regulation Bugle Warranty or the manufacturer's
warranty. Please call 888-385-1747 or 631-385-1747
or email us at email@example.com
if you have a problem.
call for a return authorization number before you return anything.
Without a return authorization number your package will be refused and
returned to you.
Used Instruments / Repairman's Specials
used instrument goes through the shop and what ever needs to be done to
make it play well, is done. The difference in price of used
instruments is mostly a function of how shiny it looks. The
nicer it looks, the higher the price, but they
all play well regardless of appearance. It is the responsibility
of the customer to carefully
read descriptions and/or inquire about the condition of any used
instrument under consideration for purchase.
Special Instruments are sold, "as is, no return."
pictures are representative of the item shown and NOT the actual item.
Shipping Costs and Transit Time
cannot guarantee shipping transit time. All in-stock orders are shipped
within 48 hours of receipt, unless otherwise notified. All requests for
expedited shipping (Next Day Air, 2nd Day Air, 3-Day Ground) may not be
able to be accommodated. Adjustments will be made accordingly. You should
receive an email notification with tracking information provided a valid email
address is provided.
cost provided at time of order is only an estimate.
Shipping costs are
based on method of shipment, weight and box dimensions. Customer will
be notified either by phone or email if the actual shipping cost
differs from the estimate by more than $10.00.
Copyright and Trademark Information
names and trademarks are
property of their respective owners.
U.S. Regulation Bugle is not necessarily an authorized
dealer for every item we sell.
.S. Regulation Bugle(tm) is a registered trademark of U.S. Regulation Bugle.
in doubt, call us at 888-385-1747 or 631-385-1747 or email us at firstname.lastname@example.org